Shipping & Returns
We currently ship to the US and Canada. Please find the most commonly asked questions regarding our processing, shipping and return policies here.
How long does it take to process orders?
We process orders within 24 hours, however we ship multiple times per day and likely in just a few hours! Once processed, your order is usually shipped the same day (before 12pm PT) or next day.
How do you pack your products?
We love this question: we proudly ship in indestructible mailer boxes (sizes depending on the order), following by our custom clamshell packer for research products or individual boxes for 10ml products, all shrink wrapped to maintain a sterile barrier, sealed again in a bubble protector (not pictured), and finally all secured and ready for flight!

How long does it take to deliver?
Delivery times vary based on your location and the shipping method you choose. Within the US, you can expect your order to arrive within 3-5 business days. In some cases, we ship faster to avoid product sitting too long in transit (on us)!
For orders being delivered to Canada, the estimated delivery is 4-7 business days via UPS Standard services and 1-2 days via FedEx International Priority services.
Please note that we cannot be held responsible for delays caused by factors beyond our control, such as weather, holidays, or carrier issues.
What are the shipping costs?
Shipping is always free on orders over $300 in the US and over $400 for orders to Canada.
For orders under these thresholds:
Do you offer shipping insurance?
We offer optional shipping insurance for all orders underwritten by ParcelGuard. While this service is not required, it adds an additional layer of protection that is primary to any coverage by the shipping courier. For example, in the event of lost packages (defined as missing for more than 14 days) or courier damage, we will be able to reship to you immediately without delay, no questions asked!
Please note, you must keep and retain the entirety of the package during the claim process. In some instances, we may advise to safely discard and/or dispose of the shipped products for safety.
Unfortunately, we cannot manually add insurance once the package has been shipped.
Do you ship internationally?
In addition to the US , we ship to our friends across the border in Canada daily! For all orders to Canada, we currently offer UPS International as a flat rate and free shipping on orders over $400.
In some cases, duties may be required on arrival unexpectedly. We will refund or provide store credit for any duties paid – please contact us with your receipt so that we may process!
Can I track my order?
Once your order is shipped, you’ll receive a tracking number and update via email (and SMS if you agreed during checkout). You can use this to track the progress of your shipment in your My Account dashboard or the carriers website directly.
In addition, you’ll be notified every step of the way by email (and SMS if you agreed during checkout) when the package moves, preparation for delivery and when it’s delivered!
What happens if my order is delayed?
If your order hasn’t arrived within the estimated delivery time, please check your tracking information. If there’s a delay, contact the carrier directly for more information or the notice we sent you by email. As always, our team is standing by to assist at team@staging.modern-peptides.com for issues that be unrelated to the carrier.
We constantly monitor all shipments for excess delays and may make decisions to reship packages complimentary to ensure a quality experience with us.
What if my package and/or products arrive damaged?
It happens! If your products arrive damaged, please contact our team immediately with your order number and a photo of the damaged packaging upon arrival for review. If insurance was purchased, we will process your replacement right away. If not, and deem the product is not usable, we will send a replacement to you for no charge.
Any fraudulent claims will result in suspending rights to purchase with Modern Peptides.
Where do you ship from?
We ship from our 3PL partner in the US west coast. We’re currently expanding our warehouse network to improve shipping times nationwide by the end of 2025.
Can I change my order?
All orders are processed the same day they are placed and we ship very fast; therefore, if you need to make a change, please notify us right away via Live Chat, Contact Us or email us at team@staging.modern-peptides.com!
Can I cancel my order?
If your order hasn’t shipped, absolutely! Please notify us right away via Live Chat, Contact Us or email us at team@staging.modern-peptides.com!
If your order has shipped, we unfortunately can’t cancel the order as it likely has been picked up by the courier.
Do you accept returns?
We are happy to accept returns of unopened and unused products provided you have notified our team within 7 calendar days of receipt for both US and Canada orders. Once the return is approved, we will provide a prepaid return shipping label so that you may ship the items back to us. All returns must be received no later than 30 days from the purchase date.
Once received, we will refund your product purchase less any paid shipping fees to the original payment method. It may take 7-10 business days for this to reflect on your Credit/Debit Card statement.
Our Satisfaction Guarantee promise
We’re committed to providing a seamless ordering experience and product guarantee from start to finish. Should you be unhappy for any reason, stated or not in our FAQs or policies, please contact us as soon as possible to make it right. We are proudly a customer-centric and customer-driven operation that values our loyal customers.
Stay up to date on the latest offerings and promotions from your friends here at Modern Peptides!
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